This accessibility statement applies to www.reachout-arun.co.uk
This website is run by Arun District Council and we want as many people as possible to be able to use it. That means you should be able to:
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We also want the website text to be as simple as possible to understand.
Accessibility of this website
We know some parts of this website are not fully accessible:
some pages and document attachments are not written in plain English
some parts of our website do not have sufficient colour contrast between the text and background colour
you cannot modify the line height or spacing of text
pre-recorded media does not have audio described alternatives
Feedback and contact information
If you need information on this website in a different format email
community.safety@arun.gov.uk and tell us:
the webpage (URL) and information required
your name and email address
the format you need the information in
We’ll aim to get back to you within 10 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webmaster@arun.gov.uk.
Enforcement procedure
If you contact us with a complaint about accessibility and you’re not happy with our response, please contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Technical information about the accessibility of this website
We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
Non-compliance with the accessibility regulations
some third-party linked systems are partially compliant only
some functionally is difficult to use without a mouse or pointing device
some video content does not have captions
Disproportionate burden
We believe that fixing accessibility problems with some content would be disproportionate; this mostly relates to large complex documents and third-party systems.
This could be because they are too technically complex to change, have low usage but high costs to change, we may not own the source/copyright, or we are unable to influence third party supplier development plans.
What we are doing to improve accessibility
we are committed to ensuring digital accessibility and we aim to continually improve the experience for everyone
Preparation of this accessibility statement
This statement was prepared on 19th October 2021 (for the new website). It was last reviewed on 19th
October 2021.
This website was last tested on 6 October 2021. The independent test was carried out using a tool called Web Accessibility Evaluation (WAVE).
The team work hard to make this website accessible for as many people as possible and we are very proud to say that the last independent audit showed we had zero technical and observational errors across the main site.
